Ark Mortgage Inc
Mortgage Processing Manager
Montebello, NY - Full Time
Mortgage Processing Manager
About the Role
We’re seeking a dynamic and experienced Mortgage Processing Manager to lead and inspire our processing team, driving performance, accountability, and operational excellence. This role is ideal for a seasoned mortgage professional who excels at building high-performing teams and streamlining processes to deliver exceptional client experience.
Key Responsibilities
Qualifications
Compensation and Benefits
Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.
All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.
About the Role
We’re seeking a dynamic and experienced Mortgage Processing Manager to lead and inspire our processing team, driving performance, accountability, and operational excellence. This role is ideal for a seasoned mortgage professional who excels at building high-performing teams and streamlining processes to deliver exceptional client experience.
Key Responsibilities
- Oversee the daily operations of the mortgage processing department, ensuring accuracy, efficiency, and compliance with regulatory and investor guidelines.
- Manage, train, and mentor a team of mortgage processors to achieve high performance and maintain service-level standards.
- Monitor loan pipelines to ensure files progress smoothly and all required documentation is gathered in a timely manner.
- Resolve escalated issues, work collaboratively with loan officers, underwriters, and closing teams to keep files on track.
- Develop and implement process improvements to streamline workflows and enhance the borrower experience.
- Maintain a thorough understanding of loan products, processing procedures, and compliance requirements.
- Prepare and analyze departmental performance metrics, identifying trends and opportunities for improvement.
Qualifications
- 5+ years of experience in mortgage processing, with at least 2 years in a supervisory or management role preferred.
- Deep knowledge of mortgage lending guidelines (Conventional, FHA, and Non-QM preferred).
- Proven leadership ability with experience coaching and developing team members.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills to liaise effectively with team members and other departments.
- Proficiency with mortgage loan origination systems (LOS) and Microsoft Office Suite.
Compensation and Benefits
- Comprehensive Medical, Dental, and Vision plans.
- Paid Time Off (PTO) and company holidays.
- 401(k) Plan with company match.
- Profit Sharing Plan.
- Employee Discount Program.
- Career development and growth opportunities.
Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.
All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.
